As part of our commitment to provide you with the best possible service we have implemented the Solicitors Regulation Authority mandatory new transparency rules. In practice this means that we are providing clear set prices on our website relating to motoring offences and immigration matters. In addition we are uploading a complaints form and will explain the complaints procedure that this firm has in place.
NEW FIXED PRICES:
- motoring offences – 500 GBP plus VAT for London each attendance save trial – (Drink driving, drug driving, no licence, no insurance, drunk in charge)
- motoring offences – 1500 GBP plus VAT for London – trial – in cases listed above.
- immigration cases – 1500 GBP plus VAT – written representations against deportation in one stop order cases.
- immigration cases – 750 GBP plus VAT – bail application – London.
- immigration cases – 2500 GBP plus VAT – deportation hearing – London.
- immigration cases – 1000 GBP – appeal against deportation – does not include grounds.
- immigration cases – 600 GBP plus VAT – application for permanent residence.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure at the bottom of this page. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ